Citizens’ inclusive and accessible urban mobility solutions   

The Citizens’ Inclusive and Accessible Urban Mobility Solutions project, or UMCASE, is creating an online portal to engage the most vulnerable users of public transport, understand their specific challenges, and learn how to tailor interventions to meet their needs.  

Using a participatory approach, UMCASE is being piloted in Vitoria, Spain, and Eindhoven, the Netherlands, and connects local residents, transport providers, business actors and policy-makers to develop and evaluate potential solutions. The City of Vitoria seeks to bridge the gap between older citizens and use of digital mobility services, while the City of Eindhoven wants citizens to collaborate and design solutions to reduce private parking spaces as part of the redevelopment of a local district.The UMCASE methodology and implementation guide will be available for cities, citizens, service providers and other stakeholders to support the design of more inclusive mobility services.