IMPACTS: Boosting passenger safety in Croatia and Türkiye through a collaborative system

Public transport is a crucial aspect of urban mobility, allowing people to commute, socialise, and explore their cities safely and cost-effectively. However, issues such as overcrowding, limited digitalisation, outdated reporting mechanisms, and diminished perceived safety can discourage its use, leading to missed opportunities for multimodal mobility, traffic reduction, and citizen feedback.

To address these issues, the IMPACTS project (Inclusive Mobility: Public and Collaborative Trusted Spaces) aimed to create a human-centric public transport system that promotes passenger safety, encourages support for fellow travellers, and collects feedback to improve the services and urban environment.

The one-year project, led by the Technical University of Berlin and supported by EIT Urban Mobility, started in January and ended in December 2023. Within the project, IMPACTS developed and tested a sociotechnical tool, WizGo, which connects (i) passengers of mobility services in proximity off- and online and (ii) allows users to report issues in the urban environment to the respective mobility provider.

The cities of Dugopolje (Croatia) and Istanbul (Türkiye) partnered with the project to improve their transportation services as well as rural and urban environments. Testing WizGo in these two distinct environments, with active participation from people, provided valuable feedback to further refine the application. As a result, it became clear that social community apps in public spaces offer different benefits, highlighting the need and desire for instant and local community support.

The IMPACTS project in Croatia

As part of the pilot project in Dugopolje, the IMPACTS initiative placed a strong emphasis on enhancing passenger connectivity within the broader Split area. The goal was to elevate the public transportation experience for students and employees by implementing tools designed to facilitate the identification of co-passengers, based on various criteria.

This approach aimed to achieve greater comfort, passenger safety, and travel efficiency. WizGo was tested on suburban bus lines passing through Dugopolje (lines 35, 35A, and 69), and provided passengers the opportunity to connect while waiting for the bus. This innovative feature fostered a sense of security and community support among passengers, thereby improving connections and leading to better experiences in public transport.

A representative of the Dugopolje Municipality, Marija Čipčić, highlighted the transformative nature of the IMPACTS project, stating: 

“IMPACTS is a groundbreaking initiative that not only improves public transportation but also builds passenger communities. It signifies a significant step towards a more humane, secure, and efficient way of traveling, contributing to environmental conservation and better utilization of urban space. The project transcends technical innovations, focusing on creating an environment where passengers feel supported and safe while using public transport. In the Dugopolje pilot project, the emphasis was on establishing a model that will serve as a foundation for future improvements in public transportation and passenger connectivity in the broader Dugopolje area.”

The IMPACTS project in Türkiye

In Istanbul, the IMPACTS project was piloted in a historic peninsula, targeting visitors to support their transportation experience and digitise the current feedback mechanisms. Specifically, the pilot was conducted on Istanbul’s T1 Tramway line from 2 to 6 October, incorporating an initial workshop with the participation of project partners and other stakeholders.

Following the workshop, steps were taken to enable the target users to download, use, and give feedback on the WizGo application on the T1 Tramway line. The primary objective was to boost the sense of security within the line, while allowing people to provide feedback to local authorities on urban transport and the surrounding environment. This feedback loop was designed to help local authorities improve service delivery and urban planning by using insights from users in real time.

Outcomes of the project

Through the use of the WizGo app, passengers in Dugopolje experienced increased satisfaction with urban transport connectivity, while in Istanbul, passengers reported feeling more secure and safe. These outcomes underline the positive impact of a tailored application like WizGo on user satisfaction and urban mobility effectiveness. The WizGo application can thus play a significant role in providing effective services and increasing the use of public transport.

To conclude, the IMPACTS project successfully enhanced online and offline connections among passengers, empowering them to report urban environment issues. Martin Schlecht, coordinator of the IMPACTS project at TU Berlin, further stressed the opportunities resulting from the project collaboration:

“The IMPACTS project proved the power of passenger communities as the ultimate catalyst to improve public transport. With the right digital tool, citizens can actively shape the transport environment and contribute to an immediate feeling of safety and comfort in public transport, not only for themselves but for the entire community.”

2024 Main Open Innovation Call Project Results

We are proud to announce the 12 conditionally approved* projects from the Main Open Innovation Call.

The Main Open Innovation Call received 33 submissions in June of this year which included entities from 25 countries.

Of the 12 projects, 5 are focused on the future mobility challenge area, 4 on mobility and energy, and 3 on sustainable city logistics.

Special congratulations to the 3 gold partners, 17 silver partners, 10 leading cities, and 4 equity start-ups from the Impact Ventures portfolio – Vianova, Sparkpark, Smartpoint and Bruntor (Rhino R Sia) – who are part of the conditionally approved projects.

The final awarded projects will commence on the 1st of January 2024. We look forward to following their progress throughout 2024!

The 2024 conditionally approved projects are:

Future Mobility

SCREEN: Smart cycling infrastructure assessment

SCREEN aims to revolutionise cycling infrastructure assessment. The project aims to assess the current state of cycling infrastructure, identify areas for improvement, and provide actionable advice to enhance the cycling experience. Analysing 100+ attributes, it assesses the road safety risk, environment, and cycling experience. Combining bike-mounted AI machine vision technologies with data from connected logistics vehicles and cars, SCREEN will give a unique multidimensional understanding of cyclist risk.

Partners: Factual (Lead), Social Tech Projects Aps, Vianova

Countries: Spain, Denmark, France

GreenMob: Multimodal journey planner for sustainable travel

This project aims to address urban mobility challenges by promoting sustainable transport options and reducing CO2 emissions produced by motorised trips. GreenMob will develop a journey planner that integrates various modes of transport, providing information on routes, schedules, fares, and updates in real-time, as well as an innovative integration of a CO2 monitoring tool. The CO2 monitoring tool automatically recognises the mode of transport used and calculates emissions allowing consumers to make informed decisions. 

Partners: CARNET – UPC Technology Center (Lead), Instant System, DKV Debrecen Exclusive Transport Company Ltd., Srl Societa Benefit, Viladecans City Council, Start Romagna Spa, City of Cesena

Countries: Spain, France, Hungary, Italy

AI4LIFE: AI-based smart and safe intersections for improved quality of life for urban citizens 

Intersections, as key bottlenecks in cities and prone to fatal accidents, play a very important environmental, economic, and social role in urban environments. The goal of this project is to build an integrated AI-based smart intersection management system. The system will reduce congestion and thus GhG emissions, time wasted in traffic, accidents, and increase the quality of life of citizens. The solution will be validated in 2 pilot cities: Istanbul and Jena.

Partners: City of Istanbul, ISBAK Istanbul IT and Smart City Technologies Inc., Kentyou (Lead), City Jena

Countries: Türkiye, France, Germany

Urban Mobility Flows: Public transit analytics and mobility flows platform

This project will use cutting-edge technology for modal split analytics, based on anonymised telco datasets. This technology will enable cities, transit agencies, and public transport operators to study the geospatial and temporal characteristics of various mobility flows. It will provide users with a complex understanding of the complete demand and supply for mobility services across their governing territory. 

Partners: THEOREMUS (Lead), Municipality of Ajka, DKV Debrecen Exclusive Transport Company Ltd., Sofia Urban Mobility Centre

Countries: Bulgaria, Hungary

Parkedbyme: Revolutionising sustainable urban transportation with precise micromobility parking

PARKEDBYME is a project dedicated to enhancing sustainable city transport and optimising public space utilisation. Its mission is to provide an innovative solution that enables precise parking of shared bicycles, e-bikes, and e-scooters within designated city areas. By focusing on high accuracy and efficiency, it aims to revolutionise the way micromobility vehicles are parked, delivering exceptional value to both users and city authorities. The project will undergo testing in Madrid and Prague.

Partners: City of Prague, PowerHUB (Lead), Factual, Madrid City Council, Sparkpark

Countries: Czech Republic, Spain, Norway

Mobility & Energy

IMPULSE: Integrated management of e-buses power utilisation to lead sustainability and electrification

IMPULSE aims to optimise the management of e-bus fleets. The project will do this through a software capable of processing real-time data on batteries’ status, vehicles and charging stations used, planned routes and specific, and characteristics of the transport network. To assess the effectiveness of the solution, two pilot cases in the cities of Lisbon and Kadıköy will be carried out with two different uses cases on public transport fleets.

Partners: CARNET – UPC Technology Center (Lead), Carris, Municipality of Kadikoy, Realcity Its Kft.

Countries: Spain, Portugal, Türkiye, Hungary

H2_Dispenser: Green hydrogen decentralised production for enabling distributed, low cost, H2 cylinders dispenser and safe swopping station.

H2dispenser provides a patent solution that will from one side provide Green hydrogen produced through electrolysis by small PV installation, at industrial or energy community plants. On the other side, it will enable an easy cylinder swap refilling operation. H2dispenser is capable of filling small H2 cylinders offering a ready-to-go refilling solution for enabling small-size size H2vehicles. The solution will be tested in Modena and Thessaloniki.

Partners: Centre for Research & Technology Hellas, Energy and Sustainable Development Agency (Lead), Bosch VHIT, Major Development Agency Thessaloniki S.A. – Organization for Local Development, CTS H2

Countries: Italy, Greece

EVOSS: Electric vehicle charging with a robotic mobile rapid charger

EVOSS introduces an innovative Robotic Charging Device (RCD) equipped with a high-capacity battery and rapid charging plug that can provide flexible electric vehicle charging inside parking areas. The RCD can travel to the precise location where the EV is parked. The RCD optimises not only the charging process but also the use of the space by enabling parking sites to offer rapid charging solutions in every parking spot with zero infrastructure cost.

Partners: CARNET – UPC Technology Center, Centre for Research & Technology Hellas (Lead), Major Development Agency Thessaloniki S.A. – Organization for Local Development, Cityzone, Oto S.A. – Greece, Batteri

Countries: Israel, Spain, Greece

MiGriS: Micro mobility grid solutions: modular and circular battery and LEV systems

The MiGriS project aims to test sustainable and efficient urban mobility solutions through integrable battery and vehicle stations, as well as modular and circular battery systems. It combines microgrid charging stations, circular and modular swappable batteries, and bidirectional charging capabilities. The solution provides environmentally friendly transportation options, improves quality of life, and promotes social participation.

Partners: Technical University of Berlin (Lead), Municipality Of Dugopolje, nexus Institute, Antalya Metropolitan Municipality, Constin

Countries: Germany, Croatia, Türkiye

Sustainable City Logistics

NIMBLE: Nighttime and last-mile sustainable logistics for small stores

NIMBLE addresses the lack of solutions for logistics oriented towards small stores by defining a new, more efficient model of urban goods distribution. NIMBLE’s model is based on: 1) consolidating first-mile distribution to logistic stations inside the cities during nighttime. 2) improving the operation of logistics stations by equipping them with smart parcel lockers adapted to a B2B case. And 3) deploying a last-mile distribution model to small stores via sustainable light cargo vehicles that grant a favourable user experience. 

Partners: CARNET – UPC Technology Center (Lead), Eurecat Foundation, Ayuntamiento De Esplugues De Llobregat, Braga Municipality, Smart Point

Countries: Spain, Portugal

GREEN DASH: Greening the last mile 

This project aims to address the challenges faced by European cities and delivery companies in terms of air and noise pollution, congestion, and road accidents, caused by a rapid increase in e-commerce and last-mile deliveries. Green Dash seeks to meet the parcel and e-commerce market needs by way of delivery vehicle options that are sustainable, efficient, affordable, and easy to use

Partners: VEFRESH (Lead) – Latvia, Riga City Council, Postnord, Sjsc “Latvijas Pasts”, Bruntor (Rhino R Sia)

Countries: Latvia, Sweden

StandTrack: Standard for the identification of parcels and tool to improve collaboration and interoperability in transport and distribution

The StandTrack project will further develop and test an intermodal solution for the identification and traceability of parcels and the communication between the agents involved in the transport of goods. The project aims to enhance the distribution of goods by improving interoperability, horizontal collaboration, and comprehensive traceability in the freight transportation chain.

Partners: City of Milan, MOVEN, Braga Municipality, Citylogin Iberica S.L., Empresa Municipal De Transportes De Madrid, t-box delivery & solutions SL, Citet (Lead)

Countries: Italy, Spain, Portugal

*Conditionally approved projects must comply with EIT Urban Mobility mandated amendments before final award.

Learn more about EIT Urban Mobility projects

Launch of Call for Proposals for Innovation

Urban Mobility has gone through unexpected and momentous changes in 2020. COVID-19 ripped through our nations and cities bringing individual, community and societal upheaval and turmoil. Density and proximity, the very two things that makes our cities the economic, cultural, intellectual, political, and innovative beating hearts of our society, were also the weakest points when faced with a new and deadly threats 

Wise medical advice led to lockdowns that inevitably saved millions of lives while freezing personal mobility. Who we are today, how we relate to each other, and how we perceive and move around our cities has changed. Maybe forever.  EIT Urban Mobility was privileged to play a small role in Covid Response Initiatives. Inclusive logistics projects protecting the elderly and vulnerable were rolled out in Budapest touching thousands. New ruggedised rickshaws were designed for handicapped and reduced mobility passenger in the hilly cities of Bergamo and Bilbao. As road space was taken back for public space, citizens in 5 cities were able to design and manufacture their street furniture for their own public spaces.  New nanotech sprays covered the surfaces our buses and metros, to ensure we got home safely.  

It has been unforgettable year that has shaped our thinking on where EIT Urban Mobility needs to go. We learned we could move fast and innovate at pace. We learned that the right thinkers and doers are there – you just need to find them. We learned that innovation can be financial beneficial and contribute to sustainable growth. 

In 2021, we launch a call for the Innovation Programme 2022 focused on our City Challenge Areas. This year we will focus on four simple areas: Active Mobility, Sustainable Logistics, Energy and Mobility and Future Mobility.  We expect great things from our own EIT Urban Mobility community and hubs. Moreover, having seen how our community responded to COVID with rapid, agile, and impactful projects – we expect more. Higher. Faster. Better. And as the saying goes “Don’t tell me how it cannot be done. Tell me how it can”. 

We look forward to receiving your applications for inclusion in the Business Plan 2022. 

Main features of the call (aim and segments) 

The overall purpose of the Innovation Programme is to take innovative ideas, improves them, and puts them into practice. EIT Urban Mobility aims to ensure safe urban transport, provide better data exploitation, increase modal shift, drive take-up of active transport, promote community self-help, and facilitate behavioural change. 

By emphasising market-oriented business solution, innovation, can provide valuable evidenced based data from demonstrations and living labs to support regulatory, policy and behavioural changes  to improve urban life quality.  

From over more than 250 urban mobility challenges  identified by European cities, a grouping of  9 “Challenge Areas” were identified and refined over 6 months open discussion with core EIT Urban Mobility partners and a wider public audience.   

For the Call for Proposals 2022, four challenge areas will be supported directly by Innovation: Active Mobility, Sustainable City Logistics, Future Mobility and Mobility & Energy. Additionally, there is one restricted area for the continuation of existing projects. Other Challenge Areas may be included in proceeding annual Calls for Proposals or addressed by other EIT Urban Mobility thematic areas.  

Call summary 

First Call for Proposals for Innovation for BP 2022 – 2024: Main Features 

Call opening: 19 March 2021 
Call closing: 18 May 2021 
Eligibility and admissibility check: End of May 2021 
Evaluation of proposals: June 2021 
Communication of results: Beginning of July 2021 

Budget allocation 
Up to 7.7 million EUR 

Link to submission portal 
PLAZA platform – OPEN NOW!
List of documents to be submitted 
Application form available on the PLAZA platform

List of documents to take into consideration 
Business Plan 2022 – 2024 first call for proposals for Innovation 
EIT Urban Mobility Strategic Agenda 2021-2027 (link below) 
Call Guidelines for applicants (link below)
Appeal Procedure (link below)
Eligibility of expenditures (link below)
List of KPIs (link below)
Monitoring and reporting (link below)
Frequently Asked Questions – First Calls for BP2022-2024 (link below)
Horizon Europe Model Grant Agreement

Short summary of the topics to be addressed 
Active Mobility Active mobility is regular physical activity undertaken as a means of transport. It includes travel by foot, bicycle and other vehicles which require physical effort to get moving. The expected outcome would be higher levels of use of active mobility in target demo cities. 
Future Mobility The expected outcome would be new services and disruptive technologies which have the potential to reshape the ways in which we live, work, and move within the city. 
Sustainable City Logistics The expected outcome would include new vehicles, new procurement / purchasing models, new consolidation solutions, new hub services, new production models (e.g. so that goods are produced “close-to-home”), new software solutions for optimising freight, new solutions for managing loading/unloading etc.
 Mobility and Energy Increased use of cleaner fuelled vehicles. The measure implemented should have the potential for replication and scaling in other European contexts. 
Continuation Proposal from BP2021 Existing proposals from EIT Urban Mobility Business Plan 2021 requesting a full 12-month or short 3-month extension into BP2022 are NOT required to complete a CfP2022 proposal on the PLAZA system. 
Evaluation criteria 
For the Strategic Fit evaluation
Contribution to attaining mandatory EIT Core KPIs, 
Fitting with BP 2022
Call Challenge Area under which the proposal was submitted, and  
Provides additional EIT UM specific KPIs. 
For the full proposal evaluation
Excellence, novelty, and innovation, 
Impact and financial sustainability, and 
Quality and efficiency of the implementation, including sound financial management.

Find all the information about this call below!

Supporting documents:

NEW! Additional document:

Contact details 

Type of contact Email 


You can find the calendar on the main events here.

On-demand corporate mobility: are you ready to share your trip with a co-worker?

One year ago, uncertainty spread all over the world, forced lockdowns, a flood of unsettling COVID-19 news, infection curves were rising, and the pandemic spread all over the globe, spreading the fear and reducing mobility in turn. This last year mobility has been one of the most impacted areas by this global crisis, with serious concerns raising, such as:

  • What will happen with plummeted use of public transport, and the worrying trend of consumers back to private cars?
  • Will shared mobility keep growing, or it will stall?
  • What are the challenges for urban mobility as we realise what it takes to adapt to the “new normal”?

In this context, the CommINSAFE project –standing for CommutINg with ShAred mobility covid-FrEe- was one of the eleven selected COVID19 projects of the EIT Urban Mobility Covid-19 call of 2020. The project has now come to an end after 6 months, and the results are really promising.

The challenge addressed focused on facing a severe decrease in the use of public transport, with concerns as to the ability to keep physical distance and ride safely, while at the same time private car usage remains high.

The team identified that dependency on private vehicles for reaching industrial zones or business parks located in an interurban area is the root of many problems for the companies:

  • Office space: related to the need to use (or we should rather say waste) a huge area for parking space in their headquarters that could be better used for other purposes.
  • Talent retention: related to the challenge to attract and retain talent due to the problems for commuting, where time spent on road congestion and the cost of car use are real stoppers for employees.

They realised they need to react quickly to the spotted needs, and within a very short time, organise and deploy the corporate mobility service described just before the arrival of the second COVID-19 wave.

The solution developed, and piloted: a corporate, on-demand mobility service based on a technological platform that allows employees working at different companies based in the same business area to book their virtual seat in the more convenient pick-up point and timetable for their daily journey to their workplace.

CommINSAFE’s proposal combines the efficiency and flexibility of an on-demand mobility service, which was tailored to corporate mobility requirements, in close cooperation with a few companies that helped us recruit users among their employees. The deployed service has great potential for scaling, as commuter trips account for more than 60% of the overall mobility in metropolitan areas such as Greater Barcelona. These are its main components and features:

  • On-demand: the Ne-Mi application for providing and managing a flexible transport service which includes virtual pick-up points in tailored and flexible routes that connect urban areas (where employees live) with the workplace of each employee.
  • Corporate: the design of the service is adapted to companies that are established in areas that are underserved by the public transport system, such as suburban areas or business parks located away from the city centre, with the particularity that it is tailored to be used by several different companies in the same area, as it is possible to design routes with several stops to drop-off passengers.
  • COVID-free: to make the service even more convenient, especially in the context of the pandemic, the service also includes a disinfection system based on modules that diffuse ultraviolet lamps with light at a 222 nm wavelength, which although germicidal is totally harmless to humans. Being harmless, this light can be used while travellers are inside the vehicle.

The pilot test covered the itinerary connecting Barcelona city centre with “Can Sant Joan” business park located in the city of Sant Cugat del Vallès. With more than 12,000 employees who work in the headquarters of international companies, Can Sant Joan is the largest business park in the metropolitan area of Barcelona, and so it generates a large number of daily journeys, even though current mobility restrictions and teleworking recommendations have significantly reduced mobility. The pilot targeted commuters from Barcelona city centre residential areas who work in one of the several companies located in the business park, and lasted for 2 months under real-world operating conditions.

The corporate on-demand bus service connecting Barcelona and Sant Cugat del Vallès has raised the interest of more than 10 companies and a total number of 96 users, most of which were previously commuting using their private vehicle.

Promising results encourage the CommINSAFE team to scale the on-demand corporate mobility solution:

  • Round-trip: the on-demand service app piloted revealed that users generally do not use the commuting service for round-trips, which is a lesson learned and aspect to consider for a future service design and implementation in other locations.
  • CO2 emission savings: comparing this service to a regular bus line and considering that the previous means of transport used by employees was mainly private cars, we have estimated that the piloted service has saved 158Tn of CO2, proving to be a sustainable alternative to private mobility with great potential to contribute to the Green Deal objectives, when scaled.
  • High user acceptance: the level of satisfaction from the users was revealed through excellent scores in all the assessed attributes, as shown in the following figure:
  • Companies’ feedback: the decision-makers of companies involved in the pilot have stated that they are very interested in continuing the service operation after the project lifetime, as it is an important asset to retain talent while improving the accessibility of their employees to their workplace. In addition, the average willingness to pay for this service by companies is around 2€ per journey and per employee. This is an interesting aspect in order to develop the go-to-market strategy after the project lifetime.
  • Disinfection systems: the bacteriological tests performed before and after UVC disinfection showed a reduction of more than 97% in the Staphylococcus aureus strain on the contact points for continuous disinfection.

User testimonials

Very good alternative, above all, because it took much less time to get to the workplace, and due to the comfort of not having to make several transfers in public transport”

I really liked the bus service, it is very comfortable, fast and the booking application is easy to use

CommINSAFE’s team expects that on-demand mobility services will play a key role in future mobility, and effective solutions developed at corporate level can become very relevant.