EIT Urban Mobility is aiming to procure the Workplace service, that would cover all aspects of the endpoint user computers and key productivity tools, including hardware provisioning and support.
This includes dealing with all incidents regarding IT components (hardware & software) regarding the employees’ workstations (mainly laptops with standard peripherals). Mobile phones support and management are not included in this service.
There are three critical areas to cover with this Request for Proposal. They have been grouped in the following Work Packages (WP):
- WP 1: Workplace Service (Service Desk Team and Service Manager)
- WP 2: Hardware Management (Hardware provisioning and management)
- WP 3: Software Licensing (optional) (outsource the purchasing of software)
All information, including the detailed scope of work, deliverables, and terms & conditions can be found in the Request for Proposals
Deadline for submissions: 29 November 2021 at 16:00 Central European Time.